Led the UX team to redesign the sharing and reporting workflow, addressing user frustrations with disjointed navigation and cumbersome report creation. Our solution streamlined the process into a single-page workflow, leveraging existing design system components to reduce cognitive load, ultimately improving report completion rates by 23% and halving the time needed to generate reports. Details

Mindbody's mobile app needed a visual refresh. User research identified key issues in registration, search, and checkout. By creating iOS and Android themes in Figma, the team improved brand consistency and user experience, boosting success metrics and reducing support tickets. Details

Focused on refining the lead search and filtration system to enhance usability and reduce cognitive load, thereby addressing user dissatisfaction and customer churn. The resulting design, which streamlined the filter creation and editing process, received positive feedback from clients for its efficiency and aesthetics, significantly improving user workflows and establishing a foundation for future design system enhancements. Details

Highlights the business value and efficiency improvements provided by implementing design systems in companies like Grafana Labs, Mindbody, and Leaf. Outlines how design systems enhance efficiency, consistency, and business impact by speeding up development, ensuring consistent user experiences, and facilitating easier updates, ultimately contributing to better customer satisfaction and increased lifetime value. Details